Warranty and after sales support
Faucet warranty for OEM and wholesale orders
Lanerdi is the stainless steel faucet brand of Jiangmen Anmei Industrial Co., Ltd. This page explains our standard warranty framework by component for direct B2B orders.. Final coverage follows the confirmed model, finish and sales contract.
For support with an existing order, contact the Lanerdi representative who manages your account.
Policy scope
Coverage is set by component
A faucet combines pressure bearing bodies, cartridges, finishes, hoses and accessories. Each group has its own standard term. A five year body warranty does not make every part of the complete product a five year item.
For direct B2B orders
The applicable model, finish, intended use and order documents are reviewed together. This page is intended for direct B2B orders and does not provide a public claim form.
One product can contain several warranty periods.
The applicable term follows the component, finish and confirmed configuration.
Standard coverage
Warranty schedule
The table covers material, manufacturing and relevant processing defects under the confirmed conditions of use. It is not a general product life estimate.
| Standard term | Component or finish | Application note |
|---|---|---|
| 5 years |
| The body term does not automatically include every cartridge, hose, spray head or accessory in the complete product. |
| 3 years |
| Finish classification follows the actual process rather than the color name. Black PVD and black paint do not share the same category. |
| 2 years |
| Accessory terms remain separate from the body and finish terms confirmed for the main faucet or shower valve. |
| 5 years, subject to model verification |
| Coverage applies only to hose specifications verified for the confirmed model and intended use. It does not apply automatically to every existing hose configuration. |
Starting point
How the warranty period is calculated
The period starts on the shipment date. One six month transport and inventory buffer is added to the applicable base term. It does not restart at retail sale or installation.
Base term +Â 6Â months
One transport and inventory buffer, counted once from shipment.
66
months after shipment for the five year group
42
months after shipment for the three year group
30
months after shipment for the two year group
Covered defects
What the standard warranty covers
Coverage applies to confirmed material, manufacturing and relevant processing defects within the applicable period and stated conditions of use.
Outside standard coverage
Conditions reviewed separately
A condition below affects coverage only when it caused or contributed to the reported damage. Rights that cannot be excluded under the law governing the applicable order remain unaffected, and confirmed order terms continue to apply.
Direct account support
How to request warranty support
Direct B2B customers do not need to submit a public online claim. Contact the Lanerdi representative who normally manages your account and order communication.
Contact your usual representative
Start with the Lanerdi service or account contact who knows the order history.
Share order evidence
Provide the order reference, model, quantity affected, batch information when available, and clear photos or video.
Review the applicable term
We identify the affected component, confirmed configuration, shipment date and relevant order documents.
Confirm the resolution
The agreed solution and any separate freight, duty or on site labor arrangement are recorded with the customer.
If your usual contact is unavailable, email info@anmeifaucet.com. Include your company name and order reference so the case can be routed correctly.
Approved cases
How covered cases are resolved
The response should restore the affected product with the least unnecessary disruption while keeping the remedy proportionate to the verified defect.
01
Replacement parts first
For a covered defect, free replacement parts are the normal first remedy.
02
Replacement or credit when repair is unreasonable
If a reasonable repair is not practical, the case may be resolved by replacement or an agreed credit.
03
Cross border costs are agreed separately
International freight, customs duties and on site labor are confirmed separately for the specific case.
Order specific terms
Order documents confirm the applicable coverage
Quotations, proforma invoices, sales contracts, model specifications and other confirmed order documents may state more detailed or different terms. Those confirmed documents take priority for the applicable order. This web page is a standard policy reference and does not replace a signed contract.
Common questions
Warranty questions from B2B customers
These short answers help buyers understand the standard framework. The confirmed order documents remain the final reference.
Need support for an existing order?
Contact your Lanerdi representative
Your usual account contact can review the order history, identify the applicable component term and coordinate the next step.
If that contact is unavailable, use the general email below.
