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What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

  • Q What's the capacity of your stainless steel faucet factory?

    A LANERDI stainless steel faucet factory has a capacity of 100,000 sets per month.
    The delivery time is generally controlled within 30 days.

  • Q Do you support OEM & ODM?

    A
    Yes, LANERDI support OEM & ODM.
    We have a professional research and development department and laboratory to ensure the quality of products
  • Q Where can I get replacement parts?

    A
    For stainless steel bathroom faucet and stainless steel kitchen faucet, LANERDI provide 5 years limited lifetime quality guarantee, it means that we can send a new replacement part to you for free.
    For further information, please call us via +86-18138020505, or e-mail to us: sales8@kpfaucet.com
  • Q There is installation guide of LANERDI products?

    A
    Of course, LANERDI have Installation instruction manual or installation video for each stainless steel faucet product,
    You can search www.anmeifaucet.com for the corresponding product model and walk through the entire installation process step by step according to the product instructions on the page.
    For further technical support, please contact our service team.
  • Q May I visit your factory?

    A
    You are absolutely welcome. Our factory is about 2 hours' drive from Guangzhou. If you need, we can send a car to pick you up.
  • Q What is LANERDI Faucets' warranty and what does the warranty cover?

    A Thank you for choosing LANERDI faucet. You will be pleased to know that LANERDI faucet will give you years of stable and durability.
    LANERDI offer 5 years quality guarantee for faucets products.
    If the faucet is broken or dripping, we need the picture or video to confirm what is going on, and we will send you a new faucet or accessories to change for the faucet

  • Q How long will it take to receive the item I bought on LANERDI?

    A
    In general, our production cycle is 30 days, which is in consideration of our production schedule. After the product is produced, we will arrange QC to check again whether there is any quality problem, and then arrange shipping and transport to the port you specified.
    If you need a sample and we have stock, we will send it by international express on the same day. It only takes a few days for you to get your product.
  • Q What are the various finishes that are available for LANERDI products?

    A
    For LANERDI, We offer the following 6 common surface treatments, chrome, brushed nickel / satin, matte black, brush gold, rose gold and gun metal.
    You can also choose mix color, like, the handle is chrome finish, and the body is matte black finish.
    Also, LANERDI offer oil rubber bronze, polish nickel, painting, antique copper, But this requires a relatively large minimum order quantity, please contact us for details

     
  • Q Is this particular product cUPC, NSF 61 certified, ADA, and AB1953 compliant and listed?

    A
    IAPMO Uniform Plumbing Code (UPC) Certification Mark: The International Association of Plumbing and Mechanical Officials (IAPMO) Shield is applied to products that are certified by IAPMO as complying with BOTH the product’s performance standard AND the Uniform Plumbing Code (UPC). Applies to all plumbing products, appliances, pipe, fixtures, valves and related products.
    ADA Compliance All of our products meet standards and guidelines issued under the Americans with Disabilities Act.
    AB1953 This bill defines the term “lead free” as an average lead content of 0.25% or less, changing the current standard. This bill will be passed into law on January 1st, 2010 and all new installations after that date will be subject to the new law. What this means is that businesses in California and Vermont will not be able sell or stock items that have not been certified to the requirements of this law.
    *The following information is available at http://www.IAPMO.ORG, click on products certification icon, and type in Manufacturer’s name
  • Q How can LANERDI support customers?

    A
    • 100% water testing. Full set water testing for shower
    • Free provide 1% spare part, like o-ring, cartridge, aerator.
    • Free design color box for you when your quantity up to 300pcs
    • Analysis of your market trends and Free marketing proposal for you choose
    • Once we can reach long term cooperate, we can support you do the product display rack for your promote
    • We can design catalogue and brochure for you.
     
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