What types of payment methods does Lanerdi support?
T/T, L/C, D/P, PAYPAL, WESTERN UNION, if you want to pay by other payments, please contact us for more support.
Who should I contact if I have complaints
You can send your questions directly to firstname.lastname@example.org, and someone will follow up and solve your problem.
What guarantee does Lanerdi offer?
All Lanerdi products provide 5 years quality guarantee, if there are any irreparable problems with the product in the meantime, you will get a new product.
Why do the two jet types converge on the kitchen faucet pull-out spray head?
You need to replace the pull-out spray head. This cannot be repaired by customers. You can contact us to have a new one sent to you.
Why low water flow from a model with a pull-out spray head/pull-out spout?
There is a small filter between the pull-out hose and the pull-out nozzle, remove it for cleaning and reinsert it.
What could be the cause of the leaky situation?
There are a number of reasons why water leaks can occur.
1. the inlet pipe is not tightened, or the inlet pipe rubber ring is missing
2. a broken inlet pipe
3. a gap between the cartridge seat and the cartridge
4. welding problems
5. broken shower head.
As there are many different cases of water leakage, we cannot list them all, please take photos and record a video and send it to us, we will follow up and solve your problem
What color finishes are Lanerdi's taps available in?
All Lanerdi bathroom and kitchen faucets are made of stainless steel 304, chrome, satin, matte black, gunmetal, brushed gold and rose gold are available or mix finished, like chrome handle + matte black body.
Can I get a sample of bathroom accessories?
Yes, you can, please contact us for more details.
What finishes are available for bathroom accessories?
All Lanerdi bathroom accessories are made of stainless steel 304, chrome, satin, matte black, gunmetal, brushed gold and rose gold are available.
I can not find the installation fittings in the package?
Usually, we have 2% more spare parts to prevent this from happening, if you don't have enough or miss spare parts, please contact us and we will send them to you free of charge.